EMC全球服务培训生项目- 全球技术支持工程师火热招聘中！！！

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EMC全球服务培训生项目- 全球技术支持工程师火热招聘中！！！
EMC Global Services Associate Program – Technical Support Engineer

EMC全球服务培训生项目- 技术支持工程师（英语/韩语 or 日语）


The Global Services Associate Program (GSAP) hires candidates locally and trains them centrally. Our Associates are developed through a structured program that combines intensive training and on-the-job mentored experience. This intensive role based-training includes an introduction to the storage industry, best practices and methodologies and the EMC way of doing business. For technical associates, training includes hands-on work with EMC products and platforms, operating systems and storage infrastructure tools. Associates will also receive the foundation necessary to achieve technical certifications (EMC and Non-EMC).

General Summary:
This role provides technical support to field support personnel and EMC customers and EMC distributors. Develops resolutions to problems of limited scope and follows standard practices and procedures. Records and updates customer calls on Customer Service Call Tracking Databases, in a timely and accurate manner. Use defined protocols and independent judgment to properly escalate more complex issues to more experienced staff in order to resolve customer issues in the most expedient manner possible. Works closely with the customer to resolve technical issues on various information systems and information storage platforms. These issues can include any or all of the following components: Operating Systems (UNIX, Windows, and/or MVS), Networking (Ethernet, Fibre Channel, iSCSI), Storage Area Networks, Network Attached Storage, and Databases – relational and hierarchical.  Redirects or provides necessary follow-up with customers and Customer Service Management to ensure issue is satisfactorily resolved.
   
Principal Duties and Responsibilities:
•rovides basic technical support to internal, domestic and international EMC customers within the call center.
•Works as part of a team ensuring smooth transitions for customer and field reported software issues. •Responsible for sharing all acquired knowledge concerning problem resolution with field, and other departments as appropriate. Contributes to centralized problem identification and resolution database.
•Monitors and tracks all software service calls, provides call status updates at regular intervals and communicates status to customers using Customer Service Call Tracking Databases.
•Represents EMC in a professional manner to the customer and EMC field personnel at all times.
•erforms other related duties as assigned.

Skills and Education:
•Incumbent should possess a basic, working knowledge of major operating system software such as UNIX, NT, HPUX, SUN Solaris or AIX. Some positions may also require a working knowledge of MVS.
•Computer systems – Prefer knowledge of CPU, memory, busses, I/O, device drivers, buffering, job scheduling, virtual memory, file systems and file system structure
•Networking –Prefer knowledge of TCP/IP, Ethernet, addressing, mapping, flow control, naming, routing/traffic
•Databases – Prefer knowledge of relational and hierarchal, design, file system organization and indexing
•Understanding of Storage industry (Storage management, Storage Architecture, Business Continuity)
•Incumbent should possess solid organizational, interpersonal, communication, telephone and presentations skills.
•Incumbent should demonstrate the ability to assess and respond appropriately to customer issues in a professional manner.
•Incumbent should possess systematic thinking skills, including the understanding of architectures and interconnectivity

•Incumbent should demonstrate the ability to think critically and efficiently troubleshoot problems/issues

•Education Required:  Associate’s Degree (Technical)
•Experience Required:  0-2 Years
•hysical Requirements:  No

EMC is an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. EMC does not accept unsolicited Agency Resumes. EMC will not pay fees to any third party agency or firm that does not have a signed “EMC Agency Fee Agreement”.

- 2014年应届本科/硕士毕业生或毕业18个月内的历届生

- 英语（大学英语6级及以上）或韩语 或日语流利沟通

Resume directly sent to vivian.ye@emc.com

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